Repair
Diagnosis and repair when the system is down: no laser line, scanner errors, dim or noisy detectors, software that will not connect.
Confocal repairService for the confocal your manufacturer stopped supporting.
Repair, preventive maintenance, service contracts and lab moves for laser scanning and spinning disk confocals. Coastal Microscopes engineers come to your lab anywhere in the US.
NationwideOn-site service anywhere in the US, or on our bench in Newport, RI
Free assessmentNo charge to review the symptom and quote the work
30-day warrantyOn the parts and labor we install
Fully insuredLiability and equipment coverage, COI on request
Zeiss LSM systems we service
Including the models Zeiss no longer supports. Repairs, PM, lasers, alignment, software and service contracts.
We also service Leica, Olympus and Nikon confocals and spinning disk systems, including the CrestOptics units we install. Tell us the model and we will confirm.
- LSM 5 series5 Pascal, 5 Live, 5 Exciter
- LSM 510Including META and NLO
- LSM 700
- LSM 710
- LSM 780
- LSM 800Including Airyscan
What we do
One team for the whole imaging system: scan head, lasers, stand, stage, incubation, camera and software.
Preventive maintenance
Scheduled visits with laser power measurements, optics cleaning, scan path and pinhole alignment, and a written report.
Contracts and PMLasers and alignment
Laser repair, replacement and realignment. Scan head, detector and pinhole alignment to bring sectioning and signal back.
Controllers and software
Controller, PC and ZEN or AIM software support, including the aging computers that older systems depend on.
Lab moves
De-install, crate, relocate and reinstall, with alignment and performance checks at the new site.
Lab movesTraining
On-site user training after a repair, a move or a new install, so your users get the most from the system.
Repair, upgrade or replace?
Sometimes a repair is not the best use of the budget. We also add new CrestOptics spinning disks, lasers and cameras to existing systems, take trade-ins and sell refurbished confocals, so you get a straight answer either way.
How a service call runs
The same four steps whether it is a down laser or an annual PM.
Tell us the symptom
An engineer, not a call center, reviews your request and asks the few questions that narrow it down.
Get an estimate
You get an advance estimate, refined with scope, parts and lead time once the system is evaluated. You approve before work starts.
We do the work
On site in your lab, or crated and repaired on our bench. Lasers measured, optics cleaned, scan path aligned.
Report and warranty
A written service report with the measurements taken, plus 30 days of coverage on parts and labor.
From the labs we work with
"Needed an obscure part to repair a Zeiss microscope. Found! Great customer service as well."
Andrew S., University of Alberta, Google review
"Bryan and his team have helped us get quotes and documents for tight grant deadlines, and worked with our office to prepare imports and parts servicing."
Lucien W., Polytechnique Montreal, Google review
"I told them what the lab wanted and they put together the best looking microscope. A+++++ all across the board."
Steven A., Trimedx, Google review
Questions labs ask us
Do you service confocals the manufacturer no longer supports?
Yes. We service confocals the OEM has stopped supporting, such as the Zeiss LSM 510 and LSM 700 series, and we keep thousands of tested parts and optics in stock.
Are you affiliated with Zeiss, Leica, Evident or Nikon?
No. Coastal Microscopes is an independent service provider. We are not an authorized OEM service agent, which is often why labs call us once OEM support ends.
Do you come to our lab?
Yes. We provide on-site service anywhere in the US. Some repairs can also be done on our bench at our Newport, RI facility.
Do you offer service contracts?
Yes. Annual contracts cover scheduled preventive maintenance and repair visits, and are quoted per system and configuration. Depending on the model, contracts are available from us or the OEM.
Can you upgrade our confocal instead of replacing it?
Often, yes. We add new CrestOptics spinning disk units, laser sources, cameras and acquisition software to existing systems, and we take trade-ins toward refurbished confocals. See our upgrades and trade-ins page.
Can government and university buyers purchase from you?
Yes. Coastal Microscopes is a SAM.gov registered small business (UEI TWB1LDQL6SS7, CAGE 10ZU5), and we work with purchasing offices on quotes and paperwork.
Request a free service assessment
Tell us the manufacturer, model and what the system is doing. An engineer reviews every request.
No obligation and no charge for the assessment.